Return & Exchange Policy
Our Core Policy (Easy Return)
For both inside and outside Dhaka City, we highly encourage you to check your product while the delivery man is at your doorstep. If the shirt does not meet your expectations, has a size issue, or has any defect, you can return it instantly with the delivery man.
Note: Standard delivery charges apply if the return is due to a change of mind or personal size preference.
Standard Terms & Legal Conditions
To ensure a fair shopping experience for everyone, please note the following terms:
Validity Window: If you accept the delivery and later discover an issue, any exchange or return request must be submitted within three (3) business days from the confirmed delivery date. Requests made after this period will not be accepted.
Product Eligibility: To qualify for an exchange or return, the shirt must be entirely unworn, unwashed, unaltered, and clean. All original brand tags, labels, and packaging must remain completely intact.
Quality Inspection: LOOMISE reserves the right to thoroughly check all returned items before approving an exchange. Items failing the quality check will be shipped back to the customer at their own expense.
Discounted Items: Items purchased during clearance sales, flash sales, or under special discount campaigns connot be returned, exchanged, or refunded.
Defective or Wrong Items: If the return is caused by a clear mistake made by LOOMISE (e.g., we sent the wrong size or a defective shirt), we will fully bear the return courier charges.
How to Claim: To start a request, please contact us exclusively through our Official LOOMISE Facebook Page Inbox. You must provide your Name, Phone Number, Order ID, and clear photos or a video evidence of the issue.
Governing Law: This policy is regulated under the laws of the People’S Republic of Bangladesh. Any disputes will be settled in the courts of Bangladesh.